Services

 

CALL CENTER OUTSOURCING SERVICES

 

In the context of global integration, call center service has been developed significantly in some Asian countries such as India, China, Philippines ... With the populations of more than 90 millions, Viet Nam has become a potential market. There are more and more companies getting involved in this industry. More clients, more competitors have together created not only challenges but also opportunities for us. However, with our experiences and qualifications, we always try our best to provide an international standard service to all of our customers.

 

To set up professional call centers, many companies are willing to outsource this service to save on the running cost, reach customers and improve their competitiveness. Being one of the most professional Call Center outsourcing providers in Vietnam, Expertrans Global with more than 12 years of experience, is proudly offer a full package service for businesses in need of call center outsourcing services.

 
 

 

 

Call center outsourcing service includes:

Inbound call center: For businesses in need of expanding their service, supporting customers, applying customer queries. We provide services as following:

  • Customer care
  • Channels
  • Technical support
  • Orders processing

Outbound call center: For businesses in need of business consulting or promoting services and products. We provide services as following:

  • Customer satisfaction survey
  • Business intelligence;
  • Lead qualification;
  • Performance reviews and quality assurance;
  • Customer retention.

Call center outsourcing benefits:

  • Labor cost saving
  • Time saving
  • State-of-the-art technology
  • Multi-channel approach
  • Effective business operations
  • Ability to handle high volume of calls

Why Choose Expertrans as Call Center outsourcing provider?

  1. Outstanding service: Expertrans Global build a network of outstanding globalization solution services.

  2. 24/7 service: Our staff is available 24/7 to ensure there is no delay in customer support

  3. Advanced technical solutions: We provide A-Z technology packages for setting up systems, solutions, people ...

  4. Professional working environment: We invest and create a professional working environment that is motivated, friendly and helpful to our customers’ clients.

 

From the above reasons, you can rest assured that Expertrans Call Center Outsourcing services will not only help you grow revenue significantly, but also generate new leads, answer your old customers as well as help customers solve technical problems thoroughly and efficiently.

Contact Expertrans immediately and experience the most professional Call center outsourcing service!